Support

Support is the page for when something is wrong. It has answers to the questions that come up most, and a direct way to email us.

There is also a free live session every week where real problems on real projects get worked through. Bringing a shot that is fighting you is usually faster than describing it in writing.

• Read the common questions first — most problems are one of them.
• Email support for anything account-specific.
• Use the chat bubble for a quick question.

1. Read the common questions first.
2. If yours is not there, email support.
3. Include the project name and the shot if it is about a generation.
4. Bring anything stubborn to the weekly live session.

When emailing about a specific generation, include the project name and the shot. It makes the difference between a same-day answer and a conversation.