Terms of Service

Root Film is operated by VFX Los Angeles Inc. In these terms, "we" and "us" mean that company, and "you" means the person or organisation using the service.

By creating an account you accept these terms, the Privacy Policy and the Acceptable Use Policy. If you are agreeing on behalf of a company, you confirm you may bind it.

You own what you put in, and you own what comes out. As between you and us, all rights in the material you upload ("Input") and in the images, video, audio and 3D files the service produces for you ("Output") are yours. We claim no ownership of either.

We need a limited licence to run the service: to store your material, send it to the model providers needed to fulfil your request, and show it back to you and to the people you share a workspace with. That licence exists only to operate the product and ends when you delete the material.

We do not use your material to train our own models. That covers both what you upload and what you generate: your inputs, your prompts and your outputs are not training data for us, and we do not sell or share them for anyone else to train on either.

The only training that happens is training you start yourself, on material you deliberately upload for it, and the model that comes out is available only to your organisation.

You confirm you have the rights to everything you upload — the photograph of the actor, the piece of music, the logo, the plate. This is where most real disputes begin, and it is the part only you can answer for.

You take full responsibility for what you generate and for what you then do with it. You decide the prompt, the references and the model; you review the result; and you choose whether to publish, sell or rely on it. We do not review your generations and we are not responsible for their content or their consequences.

That includes obtaining any permissions or releases your jurisdiction requires for a likeness or a voice, and checking that what you publish is lawful where you publish it.

You agree not to use Root Film to create anything unlawful, and not to create illicit material — in particular anything sexual involving a minor, anything depicting a real person without their permission, and anything intended to deceive people about what is real. The Acceptable Use Policy sets this out in full, forms part of these terms, and breaking it is breaking these terms.

We may remove material and suspend or close an account over it. Where the law requires a report, we make one.

THE SERVICE IS PROVIDED "AS IS". WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, ORIGINAL, FIT FOR ANY PARTICULAR PURPOSE, OR FREE OF THIRD-PARTY RIGHTS.

Generative models produce plausible material, not verified material. They can invent detail that is not in your input, misread a reference, or return something close to what another customer received from a similar prompt. That is a characteristic of how these systems work, not a fault we can remove, and you should review every output before you rely on it.

The same prompt will not always give the same result, and results change as providers update their models.

We do not defend or indemnify you against claims that an output infringes someone's intellectual property or other rights. We say this plainly rather than burying it: we do not hold indemnities from the model providers that we could pass on to you, and a company our size promising one it cannot back would be worth nothing to you anyway.

If your work needs that protection, obtain it through clearance and insurance in the ordinary way.

The service records how each piece of work was made and can attach that record to a file. This is a factual log of what the software did — which model, which inputs, when, at whose instruction.

It is not a legal opinion. It does not establish that you hold copyright in an output, that an output is free of third-party rights, or that any particular use of it is lawful.

Generating costs credits. Credits are a prepaid unit of usage. They are not money, not a deposit, not transferable, and have no cash value.

Credits are held when a job starts. If a job fails, the hold is released and your balance is restored — a failed render costs you nothing.

Cancelling a job that has already started is different: you are charged for the compute used up to the point you cancelled, because that compute was really consumed on your behalf. Cancelling before anything starts costs nothing.

Purchased credits expire if unused — currently 90 days from purchase. Plan credits follow your billing cycle. Your balance in the app is the authority on what you have and when it lapses.

Subscriptions renew automatically until cancelled. Fees already paid are non-refundable except where the law requires otherwise. Prices and plan contents can change; we will tell you before a change affects a renewal.

The service routes your requests to third-party model providers and to models we run ourselves. Providers deprecate models, change their pricing and change their terms, sometimes at short notice.

We do not promise that any particular model will remain available, and a model disappearing is not a failure of the service. Where we can, we will say so in advance.

You can supply your own API key for some providers. When you do, that provider bills you directly and your contract is with them; their terms govern that use, and we are not a party to it.

Depending on the feature, our own compute costs may still apply and will still be charged in credits. Your keys are stored encrypted and are not shown back to you in full once saved.

The Privacy Policy explains what we collect and who else processes it.

You can download your material at any time while your account is active. Read the Privacy Policy's retention section carefully before you cancel: it sets out what we currently do, which is not the same as an automatic deletion schedule.

You can stop using the service at any time. We can suspend or close an account that breaks these terms or the Acceptable Use Policy, that is being used unlawfully, or that puts the service or other customers at risk.

Where the situation allows it, we will warn you first and give you a chance to put it right.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD.

SUBJECT TO THAT, WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSS, LOST PROFITS, LOST BUSINESS, LOST DATA, OR THE COST OF SUBSTITUTE SERVICES.

OUR TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

We may update these terms. The date at the top tells you when they last changed. If a change materially affects your rights, we will give you notice and, where required, ask you to accept the new version.

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The state and federal courts located in Florida have exclusive jurisdiction over any dispute arising from them.